We use OTP login — no password needed. Enter your email on the Login page, and we will send a one-time code to your inbox. Enter the code and you are in.

Check your spam/junk folder first. If it is not there, wait 2 minutes and request a new OTP. Still stuck? Message us on WhatsApp and we will help you login.

Go to Profile > My Addresses to add, edit or remove delivery addresses. You can also select or add an address during checkout.

Browse Spare Parts, open the product you need, and tap Buy Now or Add to Cart. On checkout, select your address and payment method (UPI, Card or Cash on Delivery), then tap Place Order. You will get an order confirmation on your email.

You need a quick account so you can track orders and get support. Registration takes under a minute — just your email and an OTP. No password needed.

Go to Profile > My Orders to see all your orders and their current status. You can also use the Track Order page with your order ID.

If your order has not been shipped yet, contact us on WhatsApp with your order ID and we will cancel it. Once shipped, cancellation is not possible, but you can refuse delivery or use the return process.

We accept UPI (Google Pay, PhonePe, Paytm etc.), Debit/Credit Cards, NetBanking, and Cash on Delivery. Online payments are processed securely through Razorpay.

Yes. All online payments go through Razorpay, a PCI-DSS certified payment gateway used by lakhs of Indian businesses. We never see or store your card details.

Do not worry — if the amount was deducted but the order failed, Razorpay automatically refunds it to your account within 5-7 working days. If it does not arrive, message us on WhatsApp with your payment ID and we will resolve it.

Your Electrowide Wallet holds rewards earned from the Refer & Earn program. At checkout, tick "Use Wallet Balance" to apply it to your order. If your wallet covers the full amount, no other payment is needed.

Use the "Can't Find Your PCB?" option on the home page. Submit your TV brand, model, and a photo of the board. Our team will search our supplier network and contact you with availability and price.

We usually respond within 1-2 working days with availability and pricing. Rare or old boards may take longer to source.

Go to Profile > Refer & Earn to get your unique referral code and link. Share it with friends. When someone joins using your link and their order is successfully delivered (and the return period is over), a reward is credited to your wallet automatically.

Rewards are credited after the referred order is delivered AND the return period is completed. You will get an email when the reward lands in your wallet.

If you receive a damaged, defective or wrong item, report it within the return window mentioned on the product page (usually 7 days from delivery) with an unboxing video or photos. We will arrange a replacement or refund. Please see our Refund Policy page for full details.

Warranty depends on the product — check the product page for the exact warranty period. Testing videos before installation are recommended, and warranty claims need the original invoice.

Once your return is approved and picked up, refunds are processed within 5-7 working days to your original payment method. COD refunds are sent to your bank account or wallet.

Open the Electrowide Partner Program page from the menu and tap Apply As Seller. Fill in your business details. After verification, you get a seller dashboard to list products and manage orders.

Pro Partner is for repair technicians and service centers. Pro Partners get special technician pricing on parts. Apply from the Electrowide Pro Partner page in the menu.

Most orders are delivered within 4-7 working days depending on your location. Metro cities are usually faster. You will receive tracking details once your order ships.

Shipping is FREE on orders above Rs. 2000. Below that, a flat Rs. 80 shipping charge applies.

We deliver across India through our courier partners. If your pin code is very remote, our team will contact you if there is any issue with delivery.

Once shipped, you will get the tracking details. You can also open the Track Order page anytime and enter your order ID to see live status.