# Shipping Policy
**Last Updated: 14 July 2026**
Electrowide is committed to delivering your orders safely and on time across India. This policy outlines our shipping procedures, timelines, charges, and areas served. This page should be read together with our [Shipping, Return, Refund & Dispute Policy](/shipping-return-refund-dispute-policy/), which covers return and refund conditions in detail.
## 1. Areas We Serve
We ship to most pincodes across India through our courier partner, Delhivery. To check if we deliver to your area:
– Enter your pincode during checkout
– Contact us via WhatsApp at +91 6901845419 for confirmation
Some remote areas may have limited or no service. We will notify you if your pincode is not serviceable before processing your order.
## 2. Shipping Timeline
### Order Processing Time
– Most orders are processed within **1-2 business days** after payment confirmation (or after COD advance payment — see Section 3B)
– Some specialized PCBs may require **2-4 days** for procurement from sellers
– You will receive an email and WhatsApp notification once your order is shipped
### Delivery Timeline (After Dispatch)
| Region | Estimated Delivery |
|—|—|
| **Metro Cities** (Delhi, Mumbai, Bangalore, Chennai, Hyderabad, Kolkata) | 3-5 business days |
| **Major Cities** (state capitals and Tier-2 cities) | 4-6 business days |
| **Other Cities** | 5-7 business days |
| **Rural / Remote Areas** | Up to 8 business days |
**Total estimated time from order to delivery: 4-10 business days**
### Factors That May Affect Delivery
– Weather conditions and natural events
– Festival seasons and public holidays
– Courier partner delays
– Remote location accessibility
– Incorrect or incomplete delivery address
## 3. Shipping Charges
Shipping is charged based on the actual weight of your order, using the following slabs:
| Order Weight | Shipping Charge |
|—|—|
| 0 – 500g | ₹80 |
| 501 – 1000g | ₹169 |
| 1001 – 1500g | ₹249 |
| 1501 – 2000g | ₹259 |
– **Free Delivery**: Available only on individual products specifically marked “Free Delivery” by the seller. There is no order-value threshold for free shipping — heavier orders are always charged based on actual courier cost, since giving away shipping on heavy, low-margin items is not sustainable for us or our sellers.
– If your cart contains a mix of “Free Delivery” and standard items, the order ships as one package and the standard weight-based charge applies.
– The exact shipping charge is calculated automatically and displayed before you complete your purchase.
## 3B. Cash on Delivery (COD) — Advance Payment
COD is available on eligible orders, but requires a **two-way courier charge to be paid online in advance** at checkout — this is twice the applicable one-way shipping charge from the table in Section 3, and protects against courier losses when a customer doesn’t answer the delivery call, refuses the order, or cancels after dispatch.
| Order Weight | One-Way Shipping | COD Advance (Paid Online Now) |
|—|—|—|
| 0 – 500g | ₹80 | ₹160 |
| 501 – 1000g | ₹169 | ₹338 |
| 1001 – 1500g | ₹249 | ₹498 |
| 1501 – 2000g | ₹259 | ₹518 |
The remaining balance (product cost + COD handling charge, minus the advance already paid) is collected by the courier in cash at the time of delivery. See our [Shipping, Return, Refund & Dispute Policy](/shipping-return-refund-dispute-policy/) for the full COD terms, including the COD handling charge.
– Maximum COD order value: ₹5,000
– Carry change, as couriers may not have change for large notes
– COD orders may take 1-2 extra days for advance-payment verification before dispatch
## 4. Order Tracking
Once your order is dispatched:
– You will receive a **tracking number** via email and WhatsApp
– Track your order at **electrowide.in/tracking/** using your order ID
– Notifications will be sent at major milestones:
– Order placed
– Order confirmed
– Shipped
– Out for delivery
– Delivered
## 5. Privacy in Shipping
Your privacy is important to us. In our shipping process:
– **Sellers see only your city, state, and pincode** — not your full address, phone, or name
– Sellers ship to a centralized address or use our integrated courier system
– Shipping labels are processed through our platform to maintain your privacy
– Couriers (Delhivery and other partners) receive your full address for delivery only
## 6. Packaging
All products are packed by sellers with care:
– Anti-static bags for sensitive electronics (PCBs, ICs)
– Bubble wrap for fragile components
– Sturdy cartons to prevent transit damage
– Clear labeling with order details
**Quality Verification**: Sellers upload a test/verification video before dispatch showing the working product with the order ID written on it. This serves as proof that the product was functional at the time of shipping and is available for dispute resolution.
## 7. Delivery Process
### What to Expect at Delivery
– The courier will attempt delivery during business hours (9:00 AM – 7:00 PM)
– You or someone at your address must be available to receive the package
– For COD orders, the remaining balance (after the online advance) must be paid in cash at the time of delivery
– The courier may verify your identity (Aadhaar, ID card may be requested)
### Inspect Before Accepting (Recommended)
– Check the outer packaging for visible damage
– Verify the courier label matches your order details
– If you notice major damage, take photos before accepting
– Record a continuous unboxing video from the moment you receive the sealed package — this is required to raise any transit-damage claim (see Section 10)
## 8. Failed Delivery
If we are unable to deliver due to:
– Incorrect or incomplete address
– No one available at the address
– Customer unreachable on phone
– Refusal to accept
The courier will:
– Make up to **2 delivery attempts**
– Contact you for rescheduling
– Return the package to us after failed attempts
### Courier Charges for Customer-Caused Returns
If a delivery fails or a product is returned because of a reason attributable to you — for example, not attending the courier’s confirmation call, being unreachable or unavailable at the time of delivery, refusing the order without valid cause, or providing an incorrect/incomplete address — **two-way courier charges (forward and return shipping) will be deducted from your order amount**, and the remaining balance (if any) will be refunded to your original payment method or wallet within 7-10 business days. For COD orders, this is largely already covered by the advance payment collected under Section 3B. This charge does not apply if the return is due to a fault on our end, such as a damaged, defective, or wrong product being sent.
## 9. Address Changes
– Address changes must be requested **before dispatch**
– Once shipped, address changes are not possible
– Contact us immediately via WhatsApp at +91 6901845419 if you need to change the address
## 10. Damaged or Lost Shipments
### Damaged in Transit
If your package arrives damaged, a **continuous, unedited unboxing video** (starting before you open the sealed package) is required to raise a valid claim — see our [Shipping, Return, Refund & Dispute Policy](/shipping-return-refund-dispute-policy/) for the full requirements. Claims without a valid unboxing video will not be accepted.
1. Do not discard the packaging
2. Contact us within **48 hours** with your unboxing video and photos
3. We will arrange replacement or refund once verified
### Lost in Transit
If your order is lost:
– Contact us if tracking shows no update for **5+ business days**
– We will investigate with the courier partner
– Replacement or full refund will be processed once the loss is confirmed (typically within 7-10 business days)
## 11. Multiple Sellers, Multiple Packages
If your order contains products from multiple sellers:
– Each seller will ship their products separately
– You may receive multiple packages on different days
– Each package will have its own tracking number
– The total order shows as “Delivered” only when all packages are received
## 12. International Shipping
Currently, we **do NOT ship outside India**. We serve only Indian addresses.
For inquiries about future international shipping, please contact us.
## 13. Holiday and Festival Delays
During major Indian holidays and festivals (Diwali, Holi, Eid, Christmas, etc.):
– Delivery timelines may extend by 2-5 days
– Some pincodes may have temporary service suspensions
– Order processing may be slower due to high volumes
We will notify customers of any significant delays.
## 14. Contact for Shipping Inquiries
For any shipping-related questions:
**Electrowide Customer Support**
WhatsApp: +91 6901845419
Email: support@electrowide.in
Track your order: electrowide.in/tracking/
Support Hours: Monday to Saturday, 10:00 AM – 7:00 PM IST
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We appreciate your patience and support. Our goal is to deliver your orders safely and on time, every time.