# Privacy Policy
**Last Updated: 29 June 2026**
Electrowide (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you use our website electrowide.in (“Site”).
## 1. Information We Collect
### Personal Information You Provide
When you use our Site, we may collect the following information:
– **Account Information**: Name, email address, mobile number, password
– **Profile Information**: Photo, address details, business information (for sellers)
– **Order Information**: Shipping address, billing details, payment information
– **Communications**: Messages sent through our platform, support inquiries
– **Reviews and Ratings**: Product reviews, ratings, and feedback
### Information Collected Automatically
– **Device Information**: IP address, browser type, device type, operating system
– **Usage Data**: Pages visited, time spent, click patterns, search queries
– **Cookies**: Information stored to improve your experience (see Cookies section)
– **Location Data**: General location based on IP address (city/state level)
## 2. How We Use Your Information
We use the information we collect for the following purposes:
– Processing and fulfilling orders
– Creating and managing your account
– Communicating about orders, products, and services
– Providing customer support
– Improving our products and services
– Personalizing your experience
– Sending marketing communications (with your consent)
– Detecting and preventing fraud
– Complying with legal obligations
– Resolving disputes
## 3. Information Sharing
We do NOT sell your personal information. We may share your information in the following circumstances:
### With Sellers (Limited)
When you place an order, sellers receive limited information:
– Order ID
– Delivery city, state, and pincode (but not your full address, phone, or email)
– Order items and quantities
Your full personal details remain private from sellers — this is our **Privacy Mode** designed to protect you.
### With Service Providers
We share information with trusted third parties who help us operate our business:
– Payment processors (for transactions)
– Shipping and courier partners (for delivery)
– Email and SMS service providers (for notifications)
– Cloud hosting and storage providers
These providers are bound by confidentiality obligations.
### Legal Requirements
We may disclose information when required by law, court order, or to:
– Comply with legal obligations
– Protect our rights and property
– Prevent fraud or illegal activities
– Protect the safety of users
## 4. Data Security
We implement industry-standard security measures to protect your information:
– HTTPS encryption for all data transmission
– Password hashing using secure algorithms
– Restricted access to personal data on a need-to-know basis
– Regular security audits and updates
– Secure payment processing through certified gateways
However, no system is 100% secure. We encourage you to:
– Use strong, unique passwords
– Keep your login credentials confidential
– Notify us immediately of any unauthorized access
## 5. Data Retention
We retain your information for as long as necessary to:
– Provide our services
– Comply with legal obligations
– Resolve disputes
– Enforce our agreements
You may request deletion of your account and associated data at any time through your account settings.
## 6. Your Rights
As a user, you have the following rights:
– **Access**: Request a copy of your personal data
– **Correction**: Update inaccurate information through your account
– **Deletion**: Request deletion of your account and data
– **Restriction**: Limit how we use your information
– **Portability**: Receive your data in a portable format
– **Withdrawal**: Withdraw consent for marketing communications
To exercise these rights, contact us via WhatsApp at +91 6901845419 or email support@electrowide.in.
## 7. Cookies and Tracking
We use cookies and similar technologies to:
– Keep you logged in
– Remember your preferences
– Analyze site usage
– Provide personalized content
– Improve site performance
You can control cookies through your browser settings. Disabling cookies may limit some Site features.
## 8. Children’s Privacy
Our Site is not intended for users under 18 years of age. We do not knowingly collect information from minors. If we learn that we have collected information from a minor, we will delete it promptly.
## 9. Third-Party Links
Our Site may contain links to external websites. We are not responsible for the privacy practices of those sites. Please review their privacy policies separately.
## 10. Marketing Communications
We may send you promotional emails or messages about new products, offers, and updates. You can opt out at any time:
– Click the “unsubscribe” link in any marketing email
– Update preferences in your account Settings page
– Contact our support team
Transactional messages (order confirmations, shipping updates) cannot be unsubscribed from as they are essential for service delivery.
## 11. International Data Transfers
Your information is primarily stored and processed in India. If we transfer data internationally, we ensure appropriate safeguards are in place.
## 12. Changes to This Policy
We may update this Privacy Policy from time to time. Significant changes will be communicated via:
– Email notification to registered users
– Prominent notice on the Site
The “Last Updated” date at the top indicates when the policy was last revised.
## 13. Compliance with Indian Laws
This Privacy Policy is designed to comply with:
– The Information Technology Act, 2000
– The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
– Other applicable Indian privacy laws
## 14. Contact Us
For any questions, concerns, or requests regarding your privacy, please contact us:
**Electrowide**
Website: https://electrowide.in
WhatsApp Support: +91 6901845419
Email: support@electrowide.in
Address: Guwahati, Assam, India
—
By using Electrowide, you acknowledge that you have read and understood this Privacy Policy.